Phase Two of the Alpha Sigma Tau Alumnae Directory Project Has Begun!
 
Alumnae members of Alpha Sigma Tau will begin to receive postcards with instructions to update their contact information by phone starting on August 14, 2009.  Many members have already responded to the email campaign!  The phone calls will allow members to update more specific information and ensure accuracy in the directory.  Please take a few moments to call in and update your information or to respond to a call from Harris Connect.

FREQUENTLY ASKED QUESTIONS
 
When can I expect to hear from Harris Connect?
Monday through Friday, Harris Connect makes calls beginning at 8:00 a.m. and continuing until about 9:00 p.m., in all time zones. They may try to contact you at work during the day, in the evening, or during the weekend at home. On Saturdays, they may call from 8:00 a.m. to 5:30 p.m. If you are contacted at a time that is inconvenient for you, simply let the representative know. S/he will give you the Harris Connect toll-free number or will arrange to call you later.

Why did Harris Connect call me even though I completed my online questionnaire?
We've asked Harris Connect to contact everyone; primarily to make absolutely sure that the data we have is current. You'd be surprised how many people change jobs or move between the time they complete an online questionnaire and the time the directory is ready to print. Plus, we want to be sure that all information is correct so that our directory is accurate and useful.

If my name is listed in the directory, am I obligated to purchase a copy?
Although everyone will be given the opportunity to purchase his or her own copy of the directory, your name will be listed regardless of whether you decide to purchase a copy.

What if I don't want to be listed in the directory? What if I don't want certain pieces of information listed?
Harris Connect can still update your information for us, but will honor your specific request to exclude all or parts of your biographical data from the publication.

What happens if I don't order a directory now, but change my mind later?
We have arranged to print as many directories as are ordered before we go to press. So, if you do change your mind prior to publication, you can call the dedicated toll-free number: 1-800-850-4565.

What forms of payment will be accepted for the purchase of a directory?
The directory may be paid for by major credit card or check. Payment(s) may be made by credit card at the time of order or by check upon receipt of the invoice(s). We also offer installment payment plans, allowing you to pay a portion now and the rest later. Alternate CDs (e.g. Reunion CD) must be paid for by credit card.

If I place an order using a credit or debit card, how will the charge appear on my statement?
On statements for most major credit cards, “HC” will appear with part of or the entire name of the institution, e.g. HC State University. On American Express statements, “Harris Connect” will appear with part of or the entire name of the institution, e.g. Harris Connect State University.

What if I decide I want to cancel the order I have placed?
Orders for the directory may be canceled by simply writing the word "Cancel" on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at 1-800-877-6554. Be sure to provide the account number when calling.

HARRIS MAGAZINE DIRECT PROGRAM
During your update call with Harris, the Harris representative will offer you the chance to select up to three magazines for three months absolutely free. YOU HAVE THE OPTION OF DECLINING THE MAGAZINE SUBSCRIPTIONS ON THE CALL, JUST INDICATE TO THE REPRESENTATIVE THAT YOU DO NOT WANT THE MAGAZINE OFFER.

Information from HARRIS about the MAGAZINE DIRECT PROGRAM
If you want to continue your subscriptions beyond the free period, your credit card will be automatically billed at the lowest annual price. Prior to billing, you will be mailed an order confirmation postcard advising you of the upcoming charge and giving you the chance to cancel your subscriptions and avoid a charge of any kind. The three-month subscriptions are the customers to keep. Satisfaction is 100% guaranteed and a full-money-back refund can be requested at any time during the first six months of the annual subscriptions.

Harris Connect is always looking for ways to be able to continue to offer our no-cost service to schools, foundations and alumni associations. As our costs for extensive biographical research and publishing continue to rise, it has become more and more difficult to cover our expenses solely through the sale of the book.

Here are some additional features about the magazine subscription program.

• Program Features of our Magazine Service Partner (Synapse)
• 24/7 toll-free customer service, 365 days a year: 800-607-9869
• On-line database with customer history that allows the customer service representatives to resolve more than 90% of service inquiries at the initial contact.
• Pre-billing and price increase/decrease notifications.
• Synapse toll-free number printed on the billing descriptor of the customer’s statement.
• Billing descriptors that identify the magazine title rather than the merchant name. This reduces customer confusion and, in turn, the question of “What’s this charge for?”
• Six-month risk-free trial period during which the customer can receive a full 100% refund on their initial term subscription price.
• 60-day grace period after every billing event during which the customer can receive a full refund of the most recent charge.
• Lowest subscription prices available to the general public.

Concerns or comments?  Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with a completed response form.